PT HSN Tech Indonesia, along with its parent company and group of companies (“HSNI” or “We”), respects the privacy of individuals and is committed to protecting the privacy of your personal data. This Privacy Policy describes how we collect, use, disclose, and take care your personal information when you engage in transactions, conduct business, or interact with us. Below is a summary of the principles we apply regarding the collection and dissemination of information.
INFORMATION WE COLLECT
A. From Customers or Prospective Customers, including Former Customers
Information you provide when using our services, such as name, address, phone number, email, Tax Identification Number (TIN/NPWP), and if applicable, details of your representative/authorized person.
Billing and payment information used to settle the services you receive, including bank account numbers, checks, and credit card payments. However, details of payment instruments (checks, debit cards, credit cards) used to settle your bills are processed by payment gateway service providers.
Information to assess your eligibility for promotional activities, contact center/hotline services, and customer information sheets.
Information you fill out in any form on our website, such as when you contact us with inquiries or concerns, register on our customer portal, use online applications, or billing and/or payment services.
Information you provide when communicating with us and/or our representatives (e.g., contact center agents, relationship managers) regarding inquiries or concerns about the quality and reliability of our services.
Responses you or your representative provide when participating in our customer surveys.
Information you provide for verification purposes (e.g., service requests, facilitating refunds), such as a copy of a valid ID card or passport.
Other information you voluntarily provide for legitimate purposes as explained when the information is collected.
B. From Partners, Vendors, Suppliers, or Contractors
Information you submit to HSNI in your application for accreditation, the use of supply chain application systems and partnerships, and/or payment processing, such as name, Tax Identification Number (TIN/NPWP), address, contact details, educational background, work experience, and your banking information.
Other information you voluntarily provide for legitimate purposes as explained when the information is collected.
C. From Guests/Visitors
Information you provide when entering our premises, such as name, address, phone number, and email address.
Other information you voluntarily provide for legitimate purposes as explained when the information is collected.
HOW WE USE THE INFORMATION WE COLLECT
A. From Customers or Prospective Customers, including Former Customers
HSNI stores, processes, and analyses the information you provide for the following purposes, but not limited to:
Providing and continuously improving our services and managing customer accounts.
Responding to your inquiries or complaints.
Sending you information about programs, service offers, or promotions that may be of interest to you. Such communications will only be sent with your consent.
Sending you service-related messages such as updates, alerts, and other information you request.
Enabling us to process bill payments based on the payment method you choose.
Verifying your identity when you access your account through various customer communication channels (e.g., email, website, mobile app, phone, or in-person visits).
Verifying your identity and eligibility for submitting warranty claims.
B. From Partners, Vendors, Suppliers, or Contractors
HSNI collects, stores, and processes the information you provide for the following purposes, but not limited to:
Assessing your eligibility for accreditation and as a business partner of HSNI.
Conducting business with you.
Establishing and managing business relationships with you.
Processing payments related to contracts or agreements you have entered into with HSNI.
Ensuring compliance with legal, regulatory, or contractual requirements.
Responding to your questions, comments, and feedback, or informing you about our requirements, programs, or advisories by letter, e-mail, telephone, or other media for internal administrative purposes, such as auditing, data analysis, and database records management.
C. From Guests/Visitors
HSNI stores and processes the information you provide for the following purposes, but not limited to:
Managing access to HSNI areas or facilities for security purposes.
Verifying your identity when entering certain areas to ensure the safety and security of all parties.
Managing and maintaining visitor logs for security monitoring purposes.
DISCLOSURE OF PERSONAL INFORMATION
HSNI may disclose your personal information to the following third parties:
Our affiliated entities, for the purpose of providing services or complying with legal and regulatory obligations.
Third-party service providers, acting on behalf of HSNI, for data management, financial services, marketing, or other legally permitted purposes.
Government or regulatory authorities, if required by law or to fulfil legitimate legal interests.
Other third parties, in accordance with your explicit instructions or consent.
STORING AND SECURING INFORMATION
HSNI takes reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. We employ various methods to safeguard data, such as encryption, physical security, and strict internal policies. Your data will be retained for as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
YOUR RIGHTS REGARDING PERSONAL INFORMATION
You have the right to:
Access and correct your personal information stored by HSNI.
Object to the collection or use of your personal information under certain circumstances, including for offers or promotions. You may withdraw your consent at any time if you no longer wish to receive marketing communications from us.
Request the deletion or blocking of your personal information if it is no longer required by HSNI for the purposes set out in this Privacy Policy.
If you wish to exercise these rights, you may contact us using the contact details provided at the end of this Privacy Policy.
USE OF COOKIES
Like many websites today, we may use standard technology known as cookies to collect information about the use of our website to enhance your experience by measuring which areas of our site are most interesting to you or to remember you when you return. We have no desire or intention to infringe upon your privacy while visiting our website. Most browsers allow you to delete cookies from your computer’s hard drive, block cookies, or receive a warning before a cookie is stored. You can choose to set your browser to notify you when a cookie is received, giving you the option to accept or decline it. Cookies may also be used by third-party advertising companies that place ads on our site. These advertisers may use cookies to collect non-personally identifiable information. Advertisers use this information to target and measure the effectiveness of ads.
CHANGES TO THE PRIVACY POLICY
HSNI may update this Privacy Policy from time to time to reflect changes in our privacy practices or as required by law. Any changes to this Privacy Policy will be communicated through our website, and the updated policy will take effect immediately upon publication.
CONTACT US
If you have any questions or comments about this Privacy Policy or our website, please contact us at peduli@hsnservice.com.
